
| Privacy Policy |
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To protect your credit card and personal information, we use a secure server (SSL). The SSL encrypts or scrambles your
information, so that it may not be read as it travels through the internet. Your credit card information
is for fulfillment of your order only. We do not make any information available to any other companies or third parties.
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| Return Policy |
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We want our customers to be 100% satisfied. If you do have a concern, please contact Jeff Tallant by either phone at 901-365-9700, or email us partsonline@chuckhutton.com. Please have your invoice number and/or order number when you contact us. You may return your unopened merchandise, with its original packaging and accessories, within 10 days of receipt. There is no refund on special order parts. Please keep the original receipt, packaging and accessories to return with the item. Indicate the reason for your return.
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| Shipping Policy |
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We use UPS for the majority of our shipments. Some oversized or larger items will be shipped by a freight company.
We will contact you about the shipping charges for items shipped by the freight company before the sale is final. International customers will be contacted about the shipping charges before the sale is final. International orders will be subject to conditions, shipping, customs rules and regulations. Import duties and taxes are the sole responsibility of the purchaser. UPS Next Day Air - if we receive your order before 3pm CST, Monday - Friday and the items you ordered are in-stock, you will receive your order the next business day, before 3 pm, your time. UPS Next Day Air Saver - if we receive your order before 3pm CST, Monday - Friday and the items you ordered are in-stock, you will receive your order the next business day, up to 6 pm, your time UPS 2nd Day Air - if we receive your order before 3pm CST, Monday - Friday and the items you ordered are in-stock, you will receive your order within 2 business days, up to 6 pm, your time. Example: Order is placed Monday before 3pm CST and the items are in stock, you will receive the order on Wednesday. Order is placed Friday before 3pm CST and the items are in stock, you will receive the order on Tuesday UPS 3-Day Select - if we receive your order before 3pm CST, Monday - Friday and the item you ordered is in stock, you will receive your order within 3 business days. Example: Order is placed Monday before 3pm CST and the item is in stock, you will receive the order on Thursday. Order is placed Friday before 3pm CST and the items are in stock, you will receive the order on Wednesday. UPS Ground (Commercial) - ships to your commercial address. (Use if you want your order sent to where you work). If we receive your order before 3pm CST, Monday - Friday and the items you ordered are in-stock, you will receive your order within 5 business days, up to 6 pm, your time. Example: Order is placed Monday before 3pm CST and the items are in stock, you will receive the order no later then Monday, of the next week. Order is placed Friday before 3pm CST and the items are in stock, you will receive the order no later then the following Friday. UPS Ground (Residential) - ships to your home. If we receive your order before 3pm CST, Monday - Friday and the items you ordered are in-stock, you will receive your order with-in 5 business days, up to 6 pm, your time. Example: Order is placed Monday before 3pm CST and the items are in stock, you will receive the order no later then Monday, of the next week. Order is placed Friday before 3pm CST and the item is in stock, you will receive the order no later then the following Friday. VISIBLE DAMAGE: IF YOU NOTICE DAMAGE AT TIME OF SHIPMENT, HAVE THE DRIVER FOR THE FREIGHT COMPANY NOTE THE NATURE AND EXTENT OF DAMAGES ON THE FREIGHT BILL. NOTIFY THE CARRIER'S OFFICE TO INSPECT THE MERCHANDISE. FILE CLAIM FOR DAMAGES AT ONCE. ON UPS SHIPMENTS NOTIFY OUR OFFICE PERSONNEL ABOUT THE DAMAGE AND WE WILL FILE THE CLAIM. IN FILING A CLAIM WITH THE CARRIER YOU MAY MAKE A CASH ADJUSTMENT FOR FULL VALUE, ARRANGE TO HAVE REPAIRS MADE, OR REPLACE THE MERCHANDISE. CONCEALED DAMAGE: IF DAMAGE IS NOTICED WHEN MERCHANDISE IS UNPACKED, NOTIFY CARRIER'S OFFICE IMMEDIATELY AND ASK TO HAVE IT INSPECTED. DO NOT DESTROY PACKING MATERIALS UNTIL SHIPMENT IS INSPECTED AND CLAIM SETTLED. SHORTAGES: ALL SHORTAGES MUST BE REPORTED WITHIN THREE DAYS. CHECK NUMBER OF CARTONS DELIVERED WITH THE QUANTITY SHOWN ON YOUR RECEIPT. IF QUANTITIES DO NOT TALLY, HAVE DRIVER NOTE SHORTAGE. ALL CLAIMS FOR LOSS OR DAMAGE SHOULD BE FILED IMMEDIATELY WITH THE CARRIER MAKING DELIVERY TO YOUR DOOR. THEN NOTIFY US. SHOULD YOU NEED ASSISTANCE WITH THE CLAIM WE WILL BE GLAD TO HELP. NOTE: CARRIER MAY PICK UP MERCHANDISE AFTER SETTLING CLAIM OR RETURN IT TO US FOR FILING CLAIM. |